Store closed for logistic limitations.

Shipping:

Method : All our orders are shipped through Indian Speed Post. Speed Post covers all most all major locations in India. 

Time Taken : Normally, it takes 4-8 working days for metros and tier-1 cities and 6-12 working days for rest of India. Some remote destinations may take extra 2-3 days. 

Delay in Delivery : Dawaicart will not be responsible for any delay in delivery. We employ third party logistics services such as Speed Post. We do not have any control over their operations once we dispatch your package.

Non delivery : Dawaicart will not be responsible if your order is not delivered due to wrong address or door closed. In case the package returns to us, we will refund the price of medicine not the shipping charge or convenience charge collected. The refund process will be initiated only after receipt of the package at our end. In case of lost of package during transit, we will refund the full amount paid. It will take around 4-5 working days for completion of refund.

Shipping Charges : A flat convenience fees of Rs 100 will be charged for all orders worth less than Rs 2000 and weighing less than 500 gm. The convenience fees includes shipping, packaging and payment gateways charges. For orders weighing more than 500 gm, we will add the charges in the invoice as per the weight of the package. 

Shipping Outside India: Regretfully, we do not ship outside India. We have legal and logistic limitations. 


No Liability: 

We will try our best to ship your order as soon as possible. Further, we will ensure that your order reaches you as promised. However, many a times the delivery time may differ due to reasons beyond our control such as strikes, govt holidays and natural calamities. Dawaicart will not be responsible for any loses due to late receipt of the order. 

Cancellation Policy:

You can cancel your order any time before completing your payment. Once the payment is completed the order cannot be cancelled.

Prescription Policy: 

For purchase of scheduled and prescription drugs a valid prescription is mandatory. Your prescription must have the following details: Doctor's name, doctors registration number, date of issue of prescription, medicines name with dosage and doctor's signature. During the ordering process, you will have option to upload a webcam snap version of your prescription or reply our order confirmation mail with scanned copy. If you do not have your prescription during ordering, after you place your order, we will process your order and mail you the invoice. In the invoice we will ask you for your prescription, if needed. You can mail us a scanned copy or snap taken from mobile. Please mail your prescription to dawaicart@gmail.com with your order number as reference. If in case you have made your payment but have not mailed us your prescription, we will not dispatch your order and wait for your response. 

Return Policy:

Medicines once sold cannot be returned. Only in case of damage during transit, we will exchange the medicines. If you receive any damaged product please write to dawaicart@gmail.com and return the damaged items to DawaiCart. Orissa Drug House. 104, Surya Nagar, Bhubaneswar-751003 with your order number as reference. We will arrange for replacement or refund as necessary. 

Undelivered Item Policy:

If your order does not get delivered because of door closed or incomplete address or address cannot be located and returns back to us then we will contact you through e-mail or phone for correct address. The order will be re-shipped through different courier service to your corrected address. In this case you have to bear the re-shipment charges.

Refund Policy:

After you place your order, we will process the same and mail you the invoice. The invoice will have details about price and payment link. You can pay for your order through your credit card, debit card and net banking. After payment we dispatch your order. In rare occurrences, if we cannot ship you your order, we will refund your money fully. You money will be credited to your respective credit card or debit card or bank account. If we fail to fulfill a part of your order, we will refund your payment proportionately. 
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