Store closed for GST updation.

Frequently Asked Questions

Do you ship to my location?

 

All our orders are shipped through Indian Speed Post. Speed Post covers all most all major locations in India. 

How many days will it take to receive my order?

 

Delivery outside Odisha: All our orders are dispatched through Indian Speed Post. Normally, it takes 4-6 working days (days excluding Saturday, Sunday and holidays) to most of the destinations in India. Some remote destinations may take extra two days. 

Delivery inside Odisha: It normally takes 3-4 working days (days excluding Saturday, Sunday and holidays) to deliver to the cities and 5-6 working days to other locations.

How will I pay for my order?

 

We accept payment through PayuMoney. It supports Credit Cards, Debit Cards, UPI and Net Banking of all the major banks.

How can I send my prescription to you?

 

You can send your prescription by Whatsapp(09853676711) or replying any of our e-mails. 

Do you offer cash on delivery?

 

Regretfully, we do not. We only accept online payment and the orders are dispatched only after realization of payment.

I have placed my order. What next?

 

We will process your order and mail you the invoice. The invoice will have link to complete payment. After completion of payment we will dispatch your order.

Do you ship to locations outside India?

 

Regretfully, we do not. We have legal and logistic limitations.

I have paid for my order. When will you dispatch my order?

 

In most of the cases we dispatch orders within 24 hours except for Sunday and govt holidays.

Will I be able to return my unused medicines?

 

Regretfully, we will not be able to return or exchange any unused medicines.

How much do you charge for shipping?

 

Shipping charges are subjective. We will add the charges in the invoice as per the weight. 

Can you tell me where can I get this product in my city?

 

Regretfully, we do not have any information regarding availability of a product in your location. 

I need some information regarding ingredients and dosage of medicines.

 

Regretfully, we will not be able to provide you the same. We receive hundreds of orders and queries everyday. It is not practical for us to provide you information regarding composition and uses of drugs. We will be able to provide you information regarding pricing only.

Why there is no price mentioned for many products?

 

We have more than 37,000 products in database and warehouse. The price of medicines change frequently. Therefore, it is not practical for us to update price of all products. When you place an order; we process the same and send you the invoice with latest price.

Do you require a prescription?

 

For doctor prescribed medicines, we do require a prescription. We will not dispatch your medicine until you mail us a scanned or snapshot of your prescription. For over the counter and cosmetic products prescription is not mandatory.

I am facing problem via paying through PayuMoney.

 

We recommend you to use Google chrome browser to make the payment. Some old browsers are not supported by PayuMoney. If that does not solve the issue, please clear your browser cache and retry. 

Couldn't find answer to your question? Please feel free to write to us at dawaicart@gmail.com.

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